3CX PBX ile kolay yönetim ve kurulum Windows Server tabanlı IP PBX! Hyper-V ve VMware ile Popüler ip telefonları destekler
3CX PBX ile kolay yönetim ve kurulum Windows Server tabanlı IP PBX! Hyper-V ve VMware ile Popüler ip telefonları destekler
Reach New Levels of Customer Service with the 3CX Phone System
3CX Phone System adds call center features at a fraction of the costIn today’s cut throat market, businesses of all sizes must be seen to be providing superior customer service to their existing and potential customers.
Traditional proprietary PBX’s with call centre functionality have proven to be either too expensive or difficult to set up. 3CX changes this as it provides professional call center features within the 3CX Phone System Professional edition at an affordable price, allowing your business to focus on providing the best possible customer service.
3CX Çağrı Merkezi Özellikleri
Gelişmiş Gerçek zamanlı Kuyruk İstatistik
Kuyruk durumunu izleme
Kuyrukta arayanların sayısını görüntüleme
Gelişmiş Agent İstatistikleri
Total Time an agent is logged in/out of the queue
Review the number of answered/unanswered calls
Average and longest wait time and more
Wallboards
Geri Arama Özelliği
Allow your customers to hang up and retain their position in the queue
The customer is called back when an agent becomes available
Call back notification emails are sent to the supervisor
Additional Queue Strategies
Round Robin
Longest Waiting
Least Talk Time
Fewest Answered
Hunt By Threes – Random
Hunt By Threes – Prioritized
SLA Alerts
Supervisors and managers can be notified when callers have to wait beyond a configurable amount of time
Events are logged in order to meet customer service requirements
SLA notification emails are sent to the supervisor
Listen in
Supervisors can screen calls by listening in without the agent and caller knowing about it
Listen and Whisper
The supervisor may need to relate some important information to the agent without the customer hearing
Barge in
Gözetmen çağrı girin ve ajan ve müşteri yardımcı olabilir
All the above features make it possible for your business to dramatically increase its employees productivity and boost sales at an affordable price. Find out more about 3CX Phone System Pro and download the free edition today and break free from your proprietary PBX!
